Our Commitment to your Privacy

At The Redlands Underground, your privacy matters to us. We are dedicated to protecting the personal information you share when you visit, make a reservation, or attend one of our events. This Privacy Policy explains how we collect, use, and safeguard your information while providing you with great food, drinks, and experiences in a safe and welcoming environment.

Information We Collect

We may collect basic personal information such as your name, phone number, or email address when you make a reservation, join a waitlist, or sign up to hear about upcoming events or promotions. When you make a purchase, limited payment information may also be collected and processed securely. Occasionally, we may gather feedback or comments you share with our staff to help us improve our service.

We only collect the information necessary to provide exceptional hospitality and manage your experience with us.

How We Use Your Information

Your information helps us confirm reservations, process transactions, and contact you about upcoming events or special offers — but only if you’ve chosen to receive them. We also use your details to respond to your questions or requests and maintain accurate business and service records.

Sharing of Information

We respect your privacy and do not sell or share your information with marketers or unrelated third parties. In limited cases, we may share information with trusted service providers (such as payment processors or reservation systems) who help us operate smoothly. These partners are required to keep your information confidential and use it only to perform their specific services for us.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Although no system can be guaranteed completely secure, we are committed to maintaining appropriate safeguards and regularly reviewing our privacy practices to keep your data safe.

Your Choices

If you’d like to review, update, or request removal of your personal information from our records, you may do so at any time. Simply contact a manager or reach out to us using the details below.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. The most current version will always be available on this page, with the date of the last update listed above.

Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please reach out to us at:

The Redlands Underground
19 E Citrus Ave Redlands, California 92673
📞 909-894-4805